Privacy Policy

1. Who we are

DataCleanHub is a web design, development, and social media management company headquartered at 1405 Mimosa Lane, Silver Spring, Maryland 20904, United States. In this policy, "we", "us", and "our" refer to DataCleanHub. "You" refers to anyone visiting our website or contacting us through it.

This policy covers the information we collect through this website. It does not cover the handling of client data inside projects we build for clients, which is governed by the individual agreement we sign with each client.

2. What we collect

Information you give us directly

• Contact form: your name, email address, phone number (optional), the service you are interested in, your budget range (optional), and your message.
• Consultation bookings: your name, email address, phone number, the service you want to discuss, your message, and your preferred date and time slot.
• Newsletter signup: your email address and, if you provide it, your name.
• Blog comments: the name and email address you submit with your comment, and the comment itself. Your name and comment are displayed publicly once approved; your email address is not.
• Testimonials: your name, company, role, rating, and the testimonial you write. If we approve it, this is displayed publicly on our website.
• Chat assistant: the messages you send to our on-site assistant, and any name, email address, or phone number you choose to share in the conversation.

Information collected automatically

• Usage data through Google Analytics, including pages visited, time on page, approximate location, referring website, and device and browser type.
• Technical data when you use our chat assistant, including your IP address, the country it resolves to, your browser user agent, and the page you were on when you started the conversation.
• Email engagement: if you subscribe to our newsletter, we record when you open an email using a small tracking pixel.
• Cookies as described in section 4.

We do not collect payment card details through this website, and we do not knowingly collect sensitive personal information such as health, biometric, or government identification data.

3. How we use it

We use the information described above only for the following purposes:

• To reply to your enquiry, prepare a quote, and provide the services you ask us about.
• To schedule, confirm, and remind you about consultation appointments.
• To send you our newsletter, if you subscribed to it, and to understand which content subscribers find useful.
• To publish approved comments and testimonials on our website.
• To answer questions through our chat assistant and follow up if you asked us to.
• To understand how visitors use our website so we can improve it.
• To protect the website against spam and abuse.
• To meet our legal and accounting obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

4. Cookies and tracking

Our website uses a small number of cookies and similar technologies:

• Essential cookies that keep your session working and protect forms against cross-site request forgery. The website cannot function correctly without these.
• Analytics cookies set by Google Analytics, which help us see how many people visit the site and which pages they read.
• Spam protection through Google reCAPTCHA on our contact form, which analyses interaction data to tell real visitors from automated bots.
• Newsletter tracking pixels in the emails we send, which record whether an email was opened.

You can block or delete cookies through your browser settings. If you block essential cookies, parts of the site such as our forms may stop working. You can opt out of Google Analytics across all websites using Google's browser add-on.

5. Who we share it with

We share information only with the service providers we need to run this website. Each one processes data on our behalf and under its own privacy policy:

• Google Analytics — website usage statistics.
• Google reCAPTCHA — spam protection on our contact form. Your IP address is shared with Google as part of this check.
• Google Gemini — the AI model that powers our chat assistant. The messages you type into the chat are sent to Google to generate a reply.
• ip-api.com — used once per chat session to resolve an IP address to a country, so we know roughly where enquiries come from.
• Microsoft cloud services — hosting and storage of our website and its data, located in the United States.
• Our email delivery provider — sending confirmations, notifications, and newsletters.

We may also disclose information if we are required to by law, or if it is necessary to protect our rights, our clients, or the safety of others.

6. Where data is stored

Your information is stored on Microsoft cloud infrastructure hosted in the United States. Our management team is based in Silver Spring, Maryland, and we also work with team members in our offices in Cameroon, Zambia, and Liberia. This means some of our staff may access your information from outside the United States in order to do their work. Access is limited to the people who need it, and everyone is bound by confidentiality obligations.

7. How long we keep it

• Enquiries and bookings: kept for as long as needed to respond and, if you become a client, for the length of our working relationship plus any period required for tax and accounting records.
• Newsletter subscriptions: kept until you unsubscribe. After that we retain a minimal record so we do not email you again by mistake.
• Comments and testimonials: kept for as long as they are published, unless you ask us to remove them.
• Chat conversations: kept so we can follow up on enquiries and improve the assistant.
• Analytics data: kept according to Google Analytics retention settings.

You can ask us to delete your information at any time — see section 8.

8. Your rights and choices

You can ask us to:

• Tell you what personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your personal information, where we are not required to keep it.
• Stop using your information for a particular purpose.
• Send you a copy of the information you gave us.

To make any of these requests, email us at info@datacleanhub.com. We will respond within 30 days. We may ask you to confirm your identity before we act on a request.

9. Security

We protect your information with encrypted connections across the whole website, secure cloud infrastructure hosted in the United States, restricted administrator access, and regular software updates. No website can promise perfect security, but we take these safeguards seriously and review them as part of our ongoing maintenance.

10. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, contact us and we will delete it.

11. Changes to this policy

We may update this policy as our website and services change. When we do, we will revise the "Last updated" date at the top of this page. If a change materially affects how we handle your information, we will make that clear on the website.

12. How to contact us

If you have a question about this policy or about how we handle your information, get in touch:

• Email: info@datacleanhub.com
• Phone: +1 (855) 676-1778
• Address: DataCleanHub, 1405 Mimosa Lane, Silver Spring, Maryland 20904, United States

You can also reach us through our contact page. See our Terms of Service for the rules that apply to using this website.